Please read these terms and conditions carefully

By using the website (www.boilertrust.com) you show you are agreeing to keep to these terms. If you do not accept our terms, please do not use the website.

Recommend to a friend offer terms and conditions

The offer is called ‘Recommend a Friend to Boilertrust’ (the Offer). The Offer is provided by Central Heating & Boilers Ltd T/A Boilertrust, 4 Cavendish Square, London, W1G 0PG, United Kingdom. Company No. 08739717. (Boilertrust).

The Offer is only available to current Boilertrust customers who have had their boiler installed with us, and who take up the Offer between the 10th of April 10, 2017 and the 10th of May 2017.

To benefit from the Offer, Customers must provide their name, email address and postcode using the online ‘Recommend a Friend to Boilertrust’ section or call Boilertrust on 0203 490 2656. On confirming they’re present Boilertrust customers, we will then require the Name, Email, Telephone number and address of the person being recommended.

The offer of £150 per fully qualified recommendation only applies to the household recommending, not per person. You cannot recommend the same person twice, nor the same household twice, and only one payment of £150 per fully qualified recommendation will be made to the household’s nominated bank account.

The offer is not capped, and you may recommend as many friends as you like. The offer of £150 is per fully qualified household you recommend.

The ‘Offer’ only applies to a recommendation for a new boiler installation, and or a full central heating system. It does not apply to any servicing work(s), repairs, maintenance, or any other services. Any recommendation received that does not meet these criteria will not be eligible.

The ‘Friend’ who has been recommended will also receive a £150 credit towards their installation, and this will be applied at the contract signing stage. The £150 credit for the ‘Friend’s’ installation will not be applied unless they agree to pay the 50% deposit on signing of contract and customer declaration. If this is not agreed to then neither party will receive the £150 ‘Offer’.

To benefit from the Offer, the person who receives Boilertrust’s installation services as a recommendation from a Customer (the Recommendee) must: (a) live at a separate UK mainland address to the Customer; (b) be a UK resident aged 18 and over; (c) be a homeowner of the property and reside in Berkshire, Buckinghamshire, Oxfordshire or surrey; and (d) be looking to have a new boiler installed & or central heating system.

Please note that Boilertrust cannot supply installation services to households outside of Berkshire, Buckinghamshire, Oxfordshire or Surrey due to our coverage area, and any ‘Recommend a friend’ referrals outside of this area will not be eligible.

The offer is only valid for domestic households, not commercial property.

The Customer who recommends the ‘Friend’ will receive the £150 credit into their nominated bank account up to 60 calendar days after full payment has been received from the ‘Friend’s’ installation. If full payment is not received from the ‘Friend’s’ installation when requested, the £150 credit will not be applied and void.

In the unlikely event of the credit not being available, Boilertrust reserves the right to provide the either party with a similar reward of equal or greater value.

Boilertrust does not accept any liability or responsibility for any costs charged or liabilities incurred as a result either party deciding to use the ‘Recommend at Friend to Boilertrust’ offer.

Central Heating & Boilers Ltd T/A Boilertrust deems a ‘fully qualified recommendation’ as a customer (The ‘Friend’) that


  • Receives a new boiler installation and or central heating system.
  • Signs all customer declarations and contracts required by Boilertrust
  • Pays the upfront 50% deposit
  • Pays the final bill on verbal request once the installation is complete, and payment is received in Central Heating & Boilers Ltd T/A Boilertrust’s bank account.


Please note if final payment is not received from the ‘Friend’ when verbally requested by Central Heating & Boilers Ltd T/A Boilertrust, the £150 credit applied to the ‘Friend’s’ contract price will be amended, and we will add the additional £150 onto the total price payable for our services. Failure to pay will result in legal action being taken by Central Heating & Boilers Ltd T/A Boilertrust against the ‘Friend” that signed the contract.

Central Heating & Boilers ltd T/A Boilertrust has the right to amend or vary this offer at any time without providing notice. The decision of Central Heating & Boilers Ltd T/A Boilertrust in respect of the offer shall be considered final.


We have the right to remove or to stop supplying any product or service on this website at any time and without giving notice. If we remove a product or service, we will not be responsible to you.

Applying for products and services

We can change the prices and details of products and services (and any offers) shown online without giving notice. We can only provide products and services if they are available, and we cannot guarantee that they will be. Any details of products and services on this website are not an offer to sell or buy the products or services by the relevant company. The company advertising the products or services concerned may decide to accept or reject your offer.

Business use

This website is for personal use only.
If you use any of the services on this website for business use, we may charge you.


The copyright in the material contained in this website belongs to us or its licensed owner. You can copy any part of this material under the following conditions.

  • You must not use the material for business purposes.
  • The copies must keep any copyrights which are in the original material.
  • The products and technology or processes described in this website may be controlled by other copyrights or patents that we or other people may have. This clause does not give you the right to copy those.
  • Images on this website are protected by copyright and you must not reproduce them or use them in any way without the owner’s written permission.

Changes to terms and records of agreements

We have the right to change these terms and conditions at any time by putting the changes on the website. It is your responsibility to read the website terms and conditions regularly to make sure you are aware of any changes. If you use this website after we have made a change, we will take this to mean you have accepted the revised terms and conditions. We recommend that, from time to time, you print off and keep a copy of these terms and conditions, and a copy of any terms and conditions relating to any product or service you apply for online, together with any related application form which you have filled in. We or, if appropriate, the company you have a contract with must agree, in writing, any change to the terms and conditions.


Although we have taken care in preparing of the contents of this website, we do not endorse any of the information, names, images, pictures, logos, icons and so on relating to Boilertrust or Central heating & boilers Ltd companies, or their products and services for any other organisation’s products and services. Also, we do not provide any warranties of any kind. This includes suggestions that a product or service will be:

  • of satisfactory quality;
  • fit for a particular purpose;
  • legal;
  • compatible with equipment you already have;
  • secure; or
  • accurate.

As far as the law allows, we will exclude all such terms and warranties. We will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee.

We do not warrant that the information in this website is accurate or complete, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information.

We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus or bug free or represent the full functionality (range), accuracy and reliability of the materials. We are not responsible if you cannot access or use the site due to the failure of any machine, data-processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control or beyond that of our agents or sub-contractors.

If any of these terms and conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which the terms and conditions are meant to be effective, we will delete the relevant terms (only in the state or country where they are illegal, invalid or unenforceable) and the remaining terms and conditions will continue to be effective, binding and enforceable. Nothing in these terms and conditions excludes our liability for death or personal injury resulting from our negligence.

The information in this website is not advice (financial or otherwise) or an offer to sell or deal in any securities. You must not rely on it when making any investment decision or a decision to buy financial services from an organisation.


The headings used in these terms and conditions are for convenience only and do not affect the meaning of the terms and conditions.

Intellectual property rights

We own intellectual property copyrights in this website. This includes all database rights, rights in designs, rights in
know how, patents and rights in inventions, whether registered or unregistered and including all rights to apply for registration.

Jurisdiction and law

Unless we tell you otherwise, the products and services described in this website are available only to British residents. The information on this website is only aimed at British residents and, unless we tell you otherwise, we will not accept applications from anyone else. We make no representation that any product or service referred to on the website is appropriate for use, or available, in other countries. The information and other materials on this website may not meet the laws of any other country. If you access this website from another country, you are responsible for making sure you meet any local laws. The phone numbers provided only apply to phone calls made from within Great Britain.

The laws of England and Wales apply to these terms and conditions and any terms and conditions relating to products or services described on this website. If there is a dispute about these terms and conditions, this will be dealt with in the courts of England and Wales, unless you live in Scotland in which case the laws of Scotland apply.

Links to other websites

Certain (hypertext) links in this site will take you to websites that are not under our control. When you click on any of these links, you will leave our website. We have no control over, and will accept no responsibility or liability for, the material on any other website. By allowing links with third party websites, we do not intend to gain business from, or offer any security to, any person in any country, directly or indirectly.

We will not accept any responsibility or liability for websites we frame.


5.1 You are permitted to print and download extracts from this website for your own use on the following basis:

(a) no documents or related graphics on this website are modified in any way;

(b) no graphics on this website are used separately from accompanying text; and

(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.

5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

5.5 The “Boilertrust” Logo and the registered Trademarks, owned by Central Heating & Boilers Ltd.. If any trademark infringement takes place Boilertrust will take immediate action against the perpetrator(s).

6. Service access

6.1 While we endeavour to ensure that this website is available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

6.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. Visitor material and conduct

7.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) for which you have not obtained all necessary licences and/or approvals;

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse this website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

Monitoring phone calls and emails

We may monitor and record phone calls and e-mails. This will help us to improve our service and make sure we keep to our practices and procedures. Also, by recording phone calls and e-mails, we can provide evidence of any contracts you enter into over the phone or by e-mail.

Privacy policy

This is about how we use personal information about individuals, sole traders or partnerships. It doesn’t apply to the information we hold about companies or other organisations.

About this policy

Boilertrust.com is brought to you by Central Heating & Boilers Ltd, which is owned by Central Heating & Boilers Ltd. Boilertrust believe it’s important to protect your privacy. So we’re committed to giving you a personal service that meets your needs, at the same time as protecting that privacy.

This policy explains how we’ll collect information about you and then use it to give you a good service.


 How we’ll use your information

1.1 We may use your information to:

  • Give you the services you’ve asked for (which might include the loyalty and incentive schemes we run from time to time).
  • Offer you accounts, services and products from us or our partners. To do this, we may use an automated scoring system, which also uses information from credit reference agencies and other companies.
  • Help run and improve our accounts, services and products – ones we’ve provided before, now or in the future.
  • Create statistics, test our computer systems, create profiles and marketing opportunities, and analyse customer information. To do these things, we might use information about what you buy from us and how you pay for it. Like how much gas you use and what discounts we’ve offered you, for example.
  • Help prevent and detect debt, fraud and loss.
  • Train our staff.
  • Get in touch with you about products and services that we or our partners are offering. That could be by email, phone, text, multimedia message or another form of electronic communication – like a message through your smart meter.

1.2 We may also monitor and record any communications we have with you, like phone conversations and emails. This is just to make sure we’re providing you with a good service and meeting our regulatory and legal responsibilities.

2. How we’ll get in touch

We’ll use the contact information you’ve given us when we need to get in touch. So we might email you, give you a ring, send a text or use another form of electronic communication. We might even visit you in person, if we’re getting in touch to tell you about offers, we’ll try and use your preferred contact method.

 3. Passing your information on

3.1 We may allow other people and organisations to use your information for the following reasons.

  • To give you the services you’ve asked for, which might include giving information to members of your family, household, anyone acting on your behalf or other people who have an interest (like landlords or letting agents).
  • As part of our sales process for one or more of the businesses we own, or enter into a contract with. 
  • To help find and prevent debt, fraud or loss (by passing your information on to a credit reference agency, for example).
  • To transfer any unpaid debt to another organisation – we’ll have to give them details about you and that debt.
  • For legal or regulatory purposes (like if Ofgem or a lawyers are asking after you).
  • For future legal action.
  • As part of government data-sharing initiatives, like those designed to help people who are struggling to pay for heating and electricity.
  • As part of any loyalty or reward schemes.

3.2 Occasionally, the other people or organisations we pass your information to might be outside of the European Economic Area (EEA). Because of that, we may pass your information to countries that have different standards and laws about protecting personal information.


Support organisations

Like social services, charities, or healthcare organisations. We’ll pass on your information to them if we think you (or someone else in your home) needs help.


 The internet

If you talk to us over the internet, we may occasionally email you about our services and products – unless you said you’d prefer us not to when you first gave us personal information through our website. If you don’t want us to send you these emails anymore, send us an email to let us know.

Remember that communications over the internet like emails and webmails (messages sent through a website) aren’t secure unless you’ve encrypted them. These kinds of messages may go through a number of countries before they are delivered. That’s just the nature of the internet, so we can’t accept responsibility for any unauthorised access or loss of personal information.


We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can improve things like layout, function and design.

What is a cookie?

A cookie is a piece of information stored on your computer’s hard drive that records how you’ve used a website. The next time you visit that website, it can tailor your options based on the information it has stored about your last visit.



This website has links to other sites and recommended suppliers. We’re not responsible for the privacy practices of those sites. This policy only applies to what’s on the Boilertrust website.

 We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website.

Ownership of website

www.Boilertrust.com  is a Central Heating & Boilers website and belongs to Central Heating & Boilers Limited (Boilertrust).

Boilertrust is the trading name of Central Heating & Boilers Ltd.

Registered office: 44-50 High Street, Rayleigh, Essex, SS6 7EA.

Trading address: Boilertrust, 4 Cavendish Square, London, W1G 0PG, UK

(Boilertrust) Central Heating & Boilers Ltd company number: 08739717.

Product terms and conditions

If you apply for any product or service mentioned on this website, you should read these terms and conditions with any other terms and conditions which relate to the product or service and, if there is any contradiction between them, the specific terms and conditions relating to the product or service will apply. For the purposes of these terms and conditions, product and service includes any insurance or financial service.

Boilertrust is a Central Heating & Boilers company.

® Trademark - Boilertrust - 4 Cavendish Square - London - W1G 0PG - Gas Safe 568191