Privacy Policy

Please read these this document carefully as it relates to your rights under GDPR and our Terms & Conditions. 

 

By using the website (www.boilertrust.com) you show you are agreeing to keep to these terms. If you do not accept our terms, please do not use the website.

SECTION 1

CENTRAL HEATING & BOILERS T/A BOILERTRUST PRIVACY POLICY

  1. BACKGROUND

Boilertrust understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website www.boilertrust.com(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this privacy policy carefully and ensure that you understand it. Your acceptance of our privacy policy is deemed to occur upon your first use of our site. If you do not accept and agree with this privacy policy, you must stop using our site immediately.

  1. DEFINITIONS AND INTERPRETATION

In this Policy the following terms shall have the following meanings:

“Account”                  means an account required to access and/or use certain areas and features of our site;

“Cookie”                    means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the cookies used by our site are set out in section 13, below;

“Cookie Law”            means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2011; and relevant parts of the new ePrivacy Regulation due to come into force in 2018 and supersedes the previous regulations.

“Personal Data”        means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. This definition shall, where applicable, incorporate the definitions provided in the
EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);

“We/Us/Our”             means Central Heating & Boilers Ltd, a limited company registered in England under company number 08739717, whose registered address is 4thFloor, 33 Cavendish Square, London, W1G 0PW.

  1. INFORMATION ABOUT US

Our site is owned and operated by Central Heating & Boilers, a limited company registered in England under company number 08739717, whose registered address is 4thfloor, 33 Cavendish Square, London, W1G 0PW.

Our VAT number is 205821728

 

Our Data Protection Officer is James Pemberton, and can be contacted by email at customerservice@boilertrust.comor mailing address Boilertrust, James Pemberton, 4thfloor, 33 Cavendish Square, London, W1G 0PW.

Our website is hosted on Siteground using WordPress. They provide us with the online platform that allows us to sell our products and services to you.

Your data is stored through Siteground’s data storage, databases and the general Siteground application. They store your data on a secure server behind a firewall.

  1. WHAT DOES THIS POLICY COVER?

This Privacy Policy applies to your use of our site, lead generation & day to day operations and how we collect and store your data. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  1. YOUR RIGHTS

As a data subject, you have the following rights under the GDPR, which this policy and our use of personal data have been designed to uphold:

The right to be informed about our collection and use of personal data;

The right of access to the personal data we hold about you (see section 12);

The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14);

The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14);

The right to restrict (i.e. prevent) the processing of your personal data;

The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

The right to object to us using your personal data for particular purposes; and

Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

  1. WHAT DATA DO WE COLLECT?

Depending upon your use of our site, we may collect some or all of the following personal and non-personal data (please also see section 14 on our use of cookies and similar technologies and our cookie policy

name;

business/company name

job title;

profession;

contact information such as email addresses and telephone numbers;

demographic information such as post code, preferences, and interests;

financial information such as credit / debit card numbers;

IP address;

web browser type and version;

operating system;

Information gathered via cookies – see out cookie policy for more information.

a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

 

6a. Third parties we use to collect your data, and who we share this information with.

 

Boilertrust uses third party lead generators to obtain your data, the data is either purchased or sent to us via email as you have made an enquiry about a new boiler, boiler installation, boiler repair, central heating system or anything to do with domestic gas and home heating. Boilertrust will then use this information to make contact with you the customer, if it transpires the information is incorrect Boilertrust will delete your details however we cannot guarantee the third parties will do the same. (Boilertrust has no control over these third party lead generators and we accept no liability or responsibility for their actions).

Boilertrust uses these third parties to collect information on potential customers;

www.centralheatingquotes.com

www.worecester-bosch.com

 

If you the customer enter into a finance agreement with our third party, Hitachi Capital via Worcester Bosch we will share your personal data with Hitachi Capital, Worcester Bosch and the FCA. Boilertrust is regulated by the FCA for credit broking operations in customers houses. (Boilertrust has no control over our third parties for credit activities and we accept no liability or responsibility for their actions).

https://www.worcester-bosch.co.uk

https://www.hitachicapital.co.uk

https://www.fca.org.uk

 

Boilertrust work with Yes Energy Solutions Ltd as an approved Green Deal Provider and as such customer information will be shared. This information will be used and shared with local authority, the Department of Work and Pensions and other third parties in order to fulfil requirements for Green Deal installations. (Boilertrust has no control over our third parties for Green Deal activities and we accept no liability or responsibility for their actions).

 

Boilertrust is required to inform the local building authority and Gas Safe of any gas work(s) carried out as part of a contract between “you” and “us”. We will share personal data with them in order to notify and register that work(s) have taken place. (Boilertrust has no control over our third parties with Gas Safe and Local Authority and we accept no liability or responsibility for their actions).

https://www.gassaferegister.co.uk

 

Boilertrust obtains information directly via our website and you the customer either calling or completing our contact request form, by doing so you consent to us using your personal data for the purpose of central heating related activities and sharing it with our third parties listed. Boilertrust also has cookie information installed with third parties and search engines. (Boilertrust has no control over our third party search generators and we accept no liability or responsibility for their actions).

www.google.com

www.bing.com

www.yell.com

 

 

 

  1. HOW DO WE USE YOUR DATA,

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 8, below.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

Providing and managing your account;

Providing and managing your access to our site;

Personalising and tailoring your experience on our site;

Supplying our products or services to you (please note that we require your personal data in order to enter into a contract with you). We also require this data so that we can service your boiler annually, should you opt out or decline servicing with Boilertrust then your personal data will still be stored indefinitely as we require documentation of your installation for auditing purposes.

Sharing specific Personal information with our Suppliers for delivery information to allow them to deliver the products to the correct location.  This information will not be used for Marketing purposes.

Sharing specific personal information with third parties (Please note that we require your personal data in order to register your boiler installation with Gas Safe, Local authority building control, Worcester Bosch, Vokera, or other manufacture of boiler installed, Hitachi Capital).

Personalising and tailoring our products and services for you;

Sharing your personal data with our third parties so that

Replying to emails from you;

Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking on the unsubscribe link on our emails or website;

Market research;

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email or telephone or text message or post with information, news and offers on our products or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003 / ePrivacy regulation 2018.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

  1. HOW AND WHERE DO WE STORE YOUR DATA?

We only keep your personal data for as long as we need to in order to use it as described above in section 7, and/or for as long as we have your permission to keep it.

Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.

Steps we take to secure and protect your data include:

  • Encrypted data at rest.
  • Secure Access – only staff with a Business requirement can access your data.
  1. DO WE SHARE YOUR DATA?

We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

  1. HOW CAN YOU CONTROL YOUR DATA?

In addition to your rights under the GDPR, set out in section 4, when you submit personal data via our site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your account).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

  1. YOUR RIGHT TO WITHHOLD INFORMATION

You may access certain areas of our site without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.

You may restrict our use of cookies. For more information, see section 13 and Our Cookie Policy.

  1. HOW CAN YOU ACCESS YOUR DATA?

You have the right to ask for a copy of any of your personal data held by us (where such data is held. Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge. Please contact us for more detailscustomerservice@boilertrust.comor using the contact details below in section 14.

  1. OUR USE OF COOKIES

Our site may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to provide and improve our products and services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All cookies used by and on our site are used in accordance with current cookie law.

Before cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of our site may not function fully or as intended.

Certain features of our site depend on cookies to function. Cookie law deems these cookies to be “strictly necessary”. These cookies are shown below. Your consent will not be sought to place these cookies, but it is still important that you are aware of them. You may still block these cookies by changing your internet browser’s settings, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

  1. CONTACTING US

If you have any questions about our site or this Privacy Policy, please contact us at customerservice@boiletrust.com or 0203 490 2656 or Boilertrust 4thFloor, 33 Cavendish Square, London, W1G 0PW.

  1. CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Section 2

Recommend to a friend offer terms and conditions

The offer is called ‘Recommend a Friend to Boilertrust’ (the Offer). The Offer is provided by Central Heating & Boilers Ltd T/A Boilertrust, 33 Cavendish Square, London, W1G 0PW, United Kingdom. Company No. 08739717. (Boilertrust).

The Offer is only available to current Boilertrust customers who have had their boiler installed with us, and who take up the Offer between the 10th of April 10, 2017 and the 10th of May 2019.

To benefit from the Offer, Customers must provide their name, email address and postcode using the online ‘Recommend a Friend to Boilertrust’ section or call Boilertrust on 0203 490 2656. On confirming they’re present Boilertrust customers, we will then require the Name, Email, Telephone number and address of the person being recommended.

The offer of £150 per fully qualified recommendation only applies to the household recommending, not per person. You cannot recommend the same person twice, nor the same household twice, and only one payment of £150 per fully qualified recommendation will be made to the household’s nominated bank account.

The offer is not capped, and you may recommend as many friends as you like. The offer of £150 is per fully qualified household you recommend.

The ‘Offer’ only applies to a recommendation for a new boiler installation, and or a full central heating system. It does not apply to any servicing work(s), repairs, maintenance, or any other services. Any recommendation received that does not meet these criteria will not be eligible.

The ‘Friend’ who has been recommended will also receive a £150 credit towards their installation, and this will be applied at the contract signing stage. The £150 credit for the ‘Friend’s’ installation will not be applied unless they agree to pay the 50% deposit on signing of contract and customer declaration. If this is not agreed to then neither party will receive the £150 ‘Offer’.

To benefit from the Offer, the person who receives Boilertrust’s installation services as a recommendation from a Customer (the Recommendee) must: (a) live at a separate UK mainland address to the Customer; (b) be a UK resident aged 18 and over; (c) be a homeowner of the property and reside in Berkshire, Buckinghamshire, Oxfordshire or surrey; and (d) be looking to have a new boiler installed & or central heating system.

Please note that Boilertrust cannot supply installation services to households outside of Berkshire, Buckinghamshire, Oxfordshire or Surrey due to our coverage area, and any ‘Recommend a friend’ referrals outside of this area will not be eligible.

The offer is only valid for domestic households, not commercial property.

The Customer who recommends the ‘Friend’ will receive the £150 credit into their nominated bank account up to 60 calendar days after full payment has been received from the ‘Friend’s’ installation. If full payment is not received from the ‘Friend’s’ installation when requested, the £150 credit will not be applied and void.

In the unlikely event of the credit not being available, Boilertrust reserves the right to provide the either party with a similar reward of equal or greater value.

Boilertrust does not accept any liability or responsibility for any costs charged or liabilities incurred as a result either party deciding to use the ‘Recommend at Friend to Boilertrust’ offer.

Central Heating & Boilers Ltd T/A Boilertrust deems a ‘fully qualified recommendation’ as a customer (The ‘Friend’) that

 

  • Receives a new boiler installation and or central heating system.
  • Signs all customer declarations and contracts required by Boilertrust
  • Pays the upfront 50% deposit
  • Pays the final bill on verbal request once the installation is complete, and payment is received in Central Heating & Boilers Ltd T/A Boilertrust’s bank account.

 

Please note if final payment is not received from the ‘Friend’ when verbally requested by Central Heating & Boilers Ltd T/A Boilertrust, the £150 credit applied to the ‘Friend’s’ contract price will be amended, and we will add the additional £150 onto the total price payable for our services. Failure to pay will result in legal action being taken by Central Heating & Boilers Ltd T/A Boilertrust against the ‘Friend” that signed the contract.

Central Heating & Boilers ltd T/A Boilertrust has the right to amend or vary this offer at any time without providing notice. The decision of Central Heating & Boilers Ltd T/A Boilertrust in respect of the offer shall be considered final.

Section 3

Alterations

We have the right to remove or to stop supplying any product or service on this website at any time and without giving notice. If we remove a product or service, we will not be responsible to you.

Applying for products and services

We can change the prices and details of products and services (and any offers) shown online without giving notice. We can only provide products and services if they are available, and we cannot guarantee that they will be. Any details of products and services on this website are not an offer to sell or buy the products or services by the relevant company. The company advertising the products or services concerned may decide to accept or reject your offer.

Business use

This website is for personal use only.
If you use any of the services on this website for business use, we may charge you.

Copyright

The copyright in the material contained in this website belongs to us or its licensed owner. You can copy any part of this material under the following conditions.

  • You must not use the material for business purposes.
  • The copies must keep any copyrights which are in the original material.
  • The products and technology or processes described in this website may be controlled by other copyrights or patents that we or other people may have. This clause does not give you the right to copy those.
  • Images on this website are protected by copyright and you must not reproduce them or use them in any way without the owner’s written permission.

Changes to terms and records of agreements

We have the right to change these terms and conditions at any time by putting the changes on the website. It is your responsibility to read the website terms and conditions regularly to make sure you are aware of any changes. If you use this website after we have made a change, we will take this to mean you have accepted the revised terms and conditions. We recommend that, from time to time, you print off and keep a copy of these terms and conditions, and a copy of any terms and conditions relating to any product or service you apply for online, together with any related application form which you have filled in. We or, if appropriate, the company you have a contract with must agree, in writing, any change to the terms and conditions.

Disclaimers

Although we have taken care in preparing of the contents of this website, we do not endorse any of the information, names, images, pictures, logos, icons and so on relating to Boilertrust or Central heating & boilers Ltd companies, or their products and services for any other organisation’s products and services. Also, we do not provide any warranties of any kind. This includes suggestions that a product or service will be:

  • of satisfactory quality;
  • fit for a particular purpose;
  • legal;
  • compatible with equipment you already have;
  • secure; or
  • accurate.

As far as the law allows, we will exclude all such terms and warranties. We will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee.

We do not warrant that the information in this website is accurate or complete, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information.

We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus or bug free or represent the full functionality (range), accuracy and reliability of the materials. We are not responsible if you cannot access or use the site due to the failure of any machine, data-processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control or beyond that of our agents or sub-contractors.

If any of these terms and conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which the terms and conditions are meant to be effective, we will delete the relevant terms (only in the state or country where they are illegal, invalid or unenforceable) and the remaining terms and conditions will continue to be effective, binding and enforceable. Nothing in these terms and conditions excludes our liability for death or personal injury resulting from our negligence.

The information in this website is not advice (financial or otherwise) or an offer to sell or deal in any securities. You must not rely on it when making any investment decision or a decision to buy financial services from an organisation.

Headings

The headings used in these terms and conditions are for convenience only and do not affect the meaning of the terms and conditions.

Intellectual property rights

We own intellectual property copyrights in this website. This includes all database rights, rights in designs, rights in
know how, patents and rights in inventions, whether registered or unregistered and including all rights to apply for registration.

Jurisdiction and law

Unless we tell you otherwise, the products and services described in this website are available only to British residents. The information on this website is only aimed at British residents and, unless we tell you otherwise, we will not accept applications from anyone else. We make no representation that any product or service referred to on the website is appropriate for use, or available, in other countries. The information and other materials on this website may not meet the laws of any other country. If you access this website from another country, you are responsible for making sure you meet any local laws. The phone numbers provided only apply to phone calls made from within Great Britain.

The laws of England and Wales apply to these terms and conditions and any terms and conditions relating to products or services described on this website. If there is a dispute about these terms and conditions, this will be dealt with in the courts of England and Wales, unless you live in Scotland in which case the laws of Scotland apply.

Links to other websites

Certain (hypertext) links in this site will take you to websites that are not under our control. When you click on any of these links, you will leave our website. We have no control over, and will accept no responsibility or liability for, the material on any other website. By allowing links with third party websites, we do not intend to gain business from, or offer any security to, any person in any country, directly or indirectly.

We will not accept any responsibility or liability for websites we frame.

Licence

5.1 You are permitted to print and download extracts from this website for your own use on the following basis:

(a) no documents or related graphics on this website are modified in any way;

(b) no graphics on this website are used separately from accompanying text; and

(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.

5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

5.5 The “Boilertrust” Logo and the registered Trademarks, owned by Central Heating & Boilers Ltd.. If any trademark infringement takes place Boilertrust will take immediate action against the perpetrator(s).

6. Service access

6.1 While we endeavour to ensure that this website is available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

6.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. Visitor material and conduct

7.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) for which you have not obtained all necessary licences and/or approvals;

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse this website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

Monitoring phone calls and emails

We may monitor and record phone calls and e-mails. This will help us to improve our service and make sure we keep to our practices and procedures. Also, by recording phone calls and e-mails, we can provide evidence of any contracts you enter into over the phone or by e-mail.

 

1.1 We may use your information to:

  • Give you the services you’ve asked for (which might include the loyalty and incentive schemes we run from time to time).
  • Offer you accounts, services and products from us or our partners. To do this, we may use an automated scoring system, which also uses information from credit reference agencies and other companies.
  • Help run and improve our accounts, services and products – ones we’ve provided before, now or in the future.
  • Create statistics, test our computer systems, create profiles and marketing opportunities, and analyse customer information. To do these things, we might use information about what you buy from us and how you pay for it. Like how much gas you use and what discounts we’ve offered you, for example.
  • Help prevent and detect debt, fraud and loss.
  • Train our staff.
  • Get in touch with you about products and services that we or our partners are offering. That could be by email, phone, text, multimedia message or another form of electronic communication – like a message through your smart meter.

1.2 We may also monitor and record any communications we have with you, like phone conversations and emails. This is just to make sure we’re providing you with a good service and meeting our regulatory and legal responsibilities.

2. How we’ll get in touch

We’ll use the contact information you’ve given us when we need to get in touch. So we might email you, give you a ring, send a text or use another form of electronic communication. We might even visit you in person, if we’re getting in touch to tell you about offers, we’ll try and use your preferred contact method.

 3. Passing your information on

3.1 We may allow other people and organisations to use your information for the following reasons.

  • To give you the services you’ve asked for, which might include giving information to members of your family, household, anyone acting on your behalf or other people who have an interest (like landlords or letting agents).
  • As part of our sales process for one or more of the businesses we own, or enter into a contract with. 
  • To help find and prevent debt, fraud or loss (by passing your information on to a credit reference agency, for example).
  • To transfer any unpaid debt to another organisation – we’ll have to give them details about you and that debt.
  • For legal or regulatory purposes (like if Ofgem or a lawyers are asking after you).
  • For future legal action.
  • As part of government data-sharing initiatives, like those designed to help people who are struggling to pay for heating and electricity.
  • As part of any loyalty or reward schemes.

3.2 Occasionally, the other people or organisations we pass your information to might be outside of the European Economic Area (EEA). Because of that, we may pass your information to countries that have different standards and laws about protecting personal information.

 

Support organisations

Like social services, charities, or healthcare organisations. We’ll pass on your information to them if we think you (or someone else in your home) needs help.

 

 The internet

If you talk to us over the internet, we may occasionally email you about our services and products – unless you said you’d prefer us not to when you first gave us personal information through our website. If you don’t want us to send you these emails anymore, send us an email to let us know.

Remember that communications over the internet like emails and webmails (messages sent through a website) aren’t secure unless you’ve encrypted them. These kinds of messages may go through a number of countries before they are delivered. That’s just the nature of the internet, so we can’t accept responsibility for any unauthorised access or loss of personal information.

 Cookies

We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can improve things like layout, function and design.

What is a cookie?

A cookie is a piece of information stored on your computer’s hard drive that records how you’ve used a website. The next time you visit that website, it can tailor your options based on the information it has stored about your last visit.

 

Links

This website has links to other sites and recommended suppliers. We’re not responsible for the privacy practices of those sites. This policy only applies to what’s on the Boilertrust website.

 We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website.

Ownership of website

www.Boilertrust.com  is a Central Heating & Boilers website and belongs to Central Heating & Boilers Limited (Boilertrust).

Boilertrust is the trading name of Central Heating & Boilers Ltd.

Registered office: Boilertrust, 33 Cavendish Square, London, W1G 0PW, UK.

Trading address: Boilertrust, 33 Cavendish Square, London, W1G 0PW, UK

(Boilertrust) Central Heating & Boilers Ltd company number: 08739717.

Product terms and conditions

If you apply for any product or service mentioned on this website, you should read these terms and conditions with any other terms and conditions which relate to the product or service and, if there is any contradiction between them, the specific terms and conditions relating to the product or service will apply. For the purposes of these terms and conditions, product and service includes any insurance or financial service.

Boilertrust is a Central Heating & Boilers company.